Terms and Conditions

Website Use     Privacy  Policy    Sales Policy

Website Use

Legal

These terms of access apply to the use of the Equestrian Supplies (2014) Ltd website. By using this website, you acknowledge that you are bound by these terms. If you don’t accept these terms, you must not use this website.

Changes to this website

We may change the information on this website, including these terms, at any time. By continuing to use this website after any changes have been made, you acknowledge that you will continue to be bound by these terms.

General information

The content of this website is for your information only.  We will try to make sure that the information on this website is accurate and up to date, but we do not guarantee that the information we provide is reliable, accurate, or suitable for what you may want to use it for.  Before you rely or act on any of the information on this website, you should get independent professional advice.

Liability

You use this website at your own risk. We will not be liable for any loss or damage (direct or otherwise) you suffer in connection with your use of this website or of any linked website or your use of, or reliance on, information contained on or accessed through this website or any linked website.

Intellectual property and our other rights

We hold all copyright and other intellectual property rights in this website. You may use the information on this website and reproduce it (electronically or in hard copy) for your personal use only.

In all other circumstances, you must get written permission from us before you use, send or reproduce any of the information on this website.

Privacy Policy

Your Privacy

We respect your privacy and we provide you with the right to see and/or correct your personal information. We do not sell our mailing list, nor do we disclose private information to any other person or company. Occasionally we may contact you to obtain further information or to offer other products or services that we feel may interest you. Should you prefer not to be contacted, please let us know and we will ensure that your name is withheld.

Information Collected

At all times there is no obligation for our customers to provide us with personal information – unless it is a necessary requirement to fulfil an order or to provide another customer service function. Customer delivery and contact details are stored and purchase history details may also be collected.
This information may be collected at our retail stores; when placing an order with our customer service department; or, from our website.

Use of Information Collected

All information Equestrian Supplies (2014) Ltd collects through the course of normal business dealings remains confidential. Equestrian Supplies (2014) Ltd does not disclose personal information to any other organisations – unless the owner of that information has given their consent. We only use the information for processing orders or for internal marketing purposes .

Security of Information Collected

Equestrian Supplies (2014) Ltd  takes all reasonable precautions to ensure that any personal information received is kept confidential. For sending information and for delivery of orders placed through our shop or via our website, it is necessary to disclose some personal information to third parties such as delivery contractors.

Consent

Customers who do not wish to have their personal information used for marketing by Equestrian Supplies (2014) Ltd are most welcome to indicate their desire at the time of purchase, in correspondence, at interview or any other point of contact with a representative of our company.

Credit Card Security

No customer credit card information is gathered, transmitted or retained by Equestrian Supplies (2014) Ltd . All purchases made from this website by credit card are processed solely through the third party secure payment processor paymentexpress (www.paymentexpress.co.nz)

Sales Policy

Pricing

All prices are expressed in $NZ and GST inclusive.

Shipping and Handling

All goods are packed carefully by us. Should the goods be damaged upon delivery, please contact us so that we can fix the problem. We only charge what it takes to get the product to your door. We do not make money from delivery.

We only ship to New Zealand addresses (excluding PO Box)

Deliveries through our courier service is usually achieved within 1-2 business days once payment has been received into our bank account.

Back Orders

If there is an unexpected delay on any of the products you have ordered, you will be notified by email ASAP. We will give you an estimated date of shipping, and you also have the right to cancel or change your order to another product if you wish.

In stock items are subject to availability from our suppliers and in stock items may not be available in store.

Returned Products

Please contact us as soon as possible if for any reason you require the goods to be returned.

We will accept change of mind returns for items purchased online subject to the following conditions:

  • Items must be returned within 14 days of receipt with the packing slip and/or invoice.
  • You are responsible for any costs associated with returning your item to us.
  • Items must be returned in unused condition, with all original tags/labels attached.
  • We will not accept change of mind returns for any items purchased that are on ‘Sale’ or otherwise discounted.
  • If you request an exchange, you must pay us any costs associated with us delivering the exchange item to you and, if the exchange item is of a higher value than the return item, you must also pay us the difference in price. Your exchange item will be shipped once you have paid for these costs and we have received the return item back and confirmed that it meets the above conditions.
  • If you request a refund, the purchase price (excluding delivery charges) will be refunded to you (usually by us crediting your original payment method) once we have received the return item back and confirmed that it meets the above conditions.

If an item is faulty, wrongly described or different from a sample shown then we will meet the legal obligations which may include refunding the purchase price and delivery charges or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

If you could please also let us know the reason for your return of the product, so we can go about rectifying the problem or concern so it does not happen again.

Remittance Terms

Payment is required prior to any orders being shipped. We do not run accounts for our customers.

Contacting Us

If you need to contact us for any reason, please email us at sales@equestriansupply.co.nz or you can give us a call on (09) 427 6551.

To return products or you would like to write to us, please address to:

10 Kahikatea Flat Road, RD4 Dairy Flat, Albany, Auckland, New Zealand